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Store Policy

Customer Care

Welcome to Beyond The Petal Preservations! Each piece is handcrafted with care to preserve the beauty of real flowers in resin and pressed floral designs. Please review our store policies below to ensure a smooth shopping experience.

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ORDER PROCESSING & SHIPPING

  • Processing Time: Each item is handmade with love. Please allow 3-7 business days for processing before shipping. Custom and made-to-order pieces may take longer.

  • Shipping: We ship via USPS. Shipping costs and estimated delivery times are calculated at checkout.

  • We currently ship to locations within the United States. We are not responsible for lost or stolen packages once they have been marked as delivered.

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CUSTOM ORDERS

  • Custom floral preservation pieces are final sale and cannot be returned or refunded.

  • A $100 non-refundable deposit is due for all custom work over the total cost of $100. This deposit will go towards the total of your custom piece of art.

  • If you’d like a custom order, please message us before purchasing to discuss details.

  • Customers sending flowers for preservation should follow the provided shipping and care instructions for the best results. Clients are responsible for overnight shipping costs

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RETURNS & EXCHANGES

  • All sales are final. Due to the handmade nature of our work, we do not accept returns or exchanges.

  • If your item arrives damaged, please contact us within 48 hours with photos of the item and packaging. We will assess the situation and offer a replacement or store credit when applicable.

  • Custom orders, due to their personalized nature, are non-refundable and cannot be exchanged or returned. Deposits are due once custom work is contracted.

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CARE INSTRUCTIONS​

  • Display art in indirect sunlight or behind curtains or blinds 

  • Avoid prolonged exposure to sunlight, which can cause fading 

  • Keep art away from heat sources like radiators, fireplaces, and air conditioners 

  • Avoid placing art near drafty windows 

  • Keep art in a dry place and avoid humid areas like bathrooms  

  • If the glass is wet, carefully remove the frame and let it air dry before putting it back 

  • Handle art gently to avoid damaging the flowers or frame 

  • Avoid cleaning products and chemicals 

 

This is a handmade product, and while we put our 100% into every design, there is a possibility of imperfections and micro-bubbles in resin pieces. 

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